Case Study 1
Stress was high and relationships were strained in this group of 10 women responsible for expediting overseas orders and managing the process from order placement to fulfillment.
We came in and engaged the group in looking at their process and improving that rather than pointing fingers at each other. Through a series of 2 hour meetings, we were able to identify the disconnects and raise their “sight line” to see the bigger picture. We also did a style assessment together to show how different styles can be a source of conflict but is not to be seen as a personal attack.
It was challenging lifting them out of the details to look at the overall process but we got there and were able to reduce errors by 27% and cut cycle time by 15%
Case Study 2
The VP was frustrated with his department’s apparent disinterest in seeking out new technologies his departments should explore and play with for possible use. He saw this as part of their mission but the rest of his department of 80 were focused on solving today’s customers issues vs. future ones.
We came in and after doing some trust-building with his management team said the next step was to `get the entire department in the room and challenge them. We started with a two day large group engagement process called Future Search. Out of this, multiple smaller self-organizing teams came together to take up the charge leading to 2 new labs being brought into the department for testing purposes and others in the department suggesting additional tools the business should explore to improve capacity and cycle times on the manufacturing lines.
Case Study 3
We were originally brought in to deliver a two day Leadership workshop for frontline managers. The response to the first few offerings was so high (4.7 on a 5 point scale), that we were asked to build and deliver more soft-skills workshops. This ultimately led to us being asked to deliver customized department retreats and team-building sessions and facilitation of change efforts when the business was acquired.
Case Study 4
Our pharma client had a good relationship with their customers but were heavily restricted in how much they can market directly to that customer base. They asked us to collaborate with their Sales and Marketing, clinicians, and treatment center partners to design and facilitate a personal development workshop for their patient community as a “give back” to that community. This would give their sales and marketing people a chance to get more face time with potential clients and indirectly get them to consider switching to their product.
There were many variables and groups that had to sign off in this kind of event and because it was free to the families, we didn’t know until the last minute how many would show up at these events hosted in cities across the country. Initial response to the first module was so high, we ultimately ended up designing and delivering four different modules over a 7 year period resulting in multiple patient conversions to the client’s product with, on average, a million dollars in sales per patient per year.